When a provider-to-patient telehealth consultation with a psychiatrist at another location is needed, the Behavioral Health Assessment Officer (BHAO) facilitates the video visit at the rural hospital using on-site technology and broadband. Below are tips for the BHAO and colleagues on using telehealth as a tool to connect patients with a specialist.
Location and technology
- Mobile device such as tablet
- Secure video conferencing platform
- Using a space that provides privacy
- Preventing interruptions and distractions such as noise
- Paying attention to positioning of mobile device, volume levels, lighting
- Having a backup strategy in case of technical issues at either site (e.g., phone as backup)
Explaining the process
- Describing how the video consultation works
- Explaining how technology is used
- Noting confidentiality of the patient’s information and visit
- Making sure patient knows they can decline visit
- Inviting questions
- Obtaining necessary informed consent
Facilitation
- Checking in with patient about comfort with technology
- Introducing patient and psychiatrist
- Setting a comfortable tone
- Addressing questions/concerns
- Follow-up discussion
Telehealth resources for rural hospitals
- Health Resources and Services Administration telehealth website
- Rural Health Information Hub Rural Telehealth Toolkit
- For implementation assistance, National Consortium of Telehealth Resource Centers
- For broadband/internet, Universal Service Administrative Co.’s Rural Health Care program for providers and facilities
- Center for Connected Health Policy
Learn more about Behavioral Health Assessment Officers.
September 2021